Console Operator

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Console Operator. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Console Operator will include:

• Compensation (Range): 17 - 19 / hour
• This role is located/based in Charlotte and all candidates submitted must be able to work onsite.
• First 4-6 weeks: Candidates must be able to train on 1st shift. All workers will start on the first shift and will be assigned to shift and days post ~1 month training.
• 1st shift - 6am - 2pm
• 2nd shift - 2pm to 10pm
• 3rd shift - 10pm to 6am
• Days: Mon-Fri, Tue-Sat, Wed-Sun
• Enterprise Security Command Center (ESCC) Console Operators to provide optimum security services to the entire client footprint.
• Console Operators will be responsible for monitoring electronic security systems involving alarm panels, intrusion detection, video cameras, badge verification, and general access control.
• In addition, Operators will also be tasked with providing gate access and associated validation, receiving and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.
• Responsible for ensuring the safety of employees and property by monitoring and responding to alarms in a prescribed manner.
• Maintain accurate accounts of events, create reports, gain detailed information and answer questions.
• Perform data entry in multiple data bases; follow established procedures.
• Assist in general administrative work and other miscellaneous duties.
• Perform basic investigative functions to include video review, follow up interviews and report writing. Perform customer and client facing functions to include; use of mass notification tool, Corporate Communication notifications, incident management notifications, delegated shift administrative duties.

Job Requirements

• Minimum, high school diploma or GED with 5 years experience working in a Security Operations Center, Dispatcher capacity or Law Enforcement or 5 years technical support experience with physical access control systems such as AMAG Symmetry.
• Preferred, relevant college degree (Criminal Justice, Criminology) 3-5 years experience working in a Security Operations Center, Dispatcher capacity or Law Enforcement or 3-5 years technical support experience with physical access control systems such as AMAG Symmetry.
• Excellent customer service and communication skills, ability to multitask, proficient computer and MS Office suite skills.
• Must be willing to work a rotating/flexible schedule - weekends, holidays, evenings.
• Must be able to pass a background check and drug screen.
• Must be highly dependable, stay calm in stressful situations, strong attention to detail.
• Further, must maintain a high level of confidentiality dealing with incidents and security techniques.

Benefits
As a Console Operator with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
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Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.