Social Media Customer Care Specialist

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Social Media Customer Care Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities

• Compensation (Range): $20.00/ hour
• In this role, you will work with one of the world's top brands, use your social and communications passions for a great purpose and be an integral part of a collaborative team in a fast-paced and production driven online environment. We'd love to meet you if you love to make a difference by helping others and want to leverage the communication and problem-solving skills you honed in college (English, marketing, business, journalism, communications or similar concentrations).
• As a Social Media Specialist, you will monitor Twitter, Facebook and other social platforms and blogs and identify which posts require a response. You will receive paid training and learn how to take ownership of customer care cases from initial interaction to resolution. The goal is to deliver best-in-class customer service and build customer brand relationships to increase owner satisfaction and loyalty. The hours for this position will require late nights and weekends.
• Monitor Social Media platforms, Facebook, Twitter and automotive enthusiast forums, etc and identify opportunities to engage with our customers and deliver Best-In-Class customer support and brand engagement.
• Manage existing case load, completing follow-ups and achieving operational metrics.
• Adhere to standard work processes and contribute to building efficiencies and defining improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Respond to customer enthusiasm posts in order to increase conversation, page participation and build a closer connection between our brands and customers.
  

Job Requirements

• Bachelor's degree in relevant field required (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
• One or more years of customer service experience
• One or more years of social platform experience (Facebook, Twitter, forums, etc.)
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication skills
• Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Benefits
As a Social Media Customer Care Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.