Benefits Associate/Analyst

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Benefits Associate/Analyst. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Hourly pay range $25-26

Job Responsibilities
Your specific duties as a Benefits Associate/Analyst will include:

• Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests
• Clearly communicate HR objectives, policies, procedures, and government regulations
• Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels
• Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations
• Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources
• Work as a team member focusing on the customer experience, providing outstanding customer support
• Recommend or suggest methods to simplify and enhance processes, procedures, and technologies
• Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and Phillips 66 policy compliance
• Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact
• Create and review knowledge article content
• Performs other related duties as assigned

Job Requirements

• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• 3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat
• Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint
• Human Resources experience
• Experience in SuccessFactors
• Ability to follow written procedures and security guidelines
• Good analytical skills and proven problem-solving abilities in a time-critical environment
• Must be motivated and a self-directed individual committed to providing a high level of customer service
• A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required
• Great attention to detail
  

Benefits
As a Benefits Associate/Analyst with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
Keywords: Benefits, customer service, HR, MS office

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.