IT Program Manager

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract IT Program Manager. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities

• Compensation (Range): $57-$61/ hour: Salary
• The role of the Service Delivery and Integration Manager (SDIM) is to ensure effective, integrated IT service for assigned sites. This position is responsible for managing the delivery of day-to-day Delphi operational support and end-to-end management of minor enhancements working with IT staff, SIAM and Performing Service Provider (PSP) resources. The site-specific services include integrated applications, hosting, end-user computing, network and security services. This position will work closely with the Client Strategy Team and SIAM to maintain effective working relationships with the local business clients at the site, country, and region levels.
• In support of the Delphi Enterprise Operating System, (Delphi EOS) this position will have a series of actions and outcomes required to achieve the divisions or enterprise desired capability level. Making the Delphi EOS the IT systems and service capability framework will ensure that our clients business objectives are achieved and accomplished in a manner that is both predictable and measurable.
• To match the ongoing business needs of our clients and achieve a higher degree of client intimacy, this position will support the establishment and execution of a performance management capability that delivers the right level of IT and client collaboration to solve performance outages and deliver required business capabilities.
• The Service Delivery and Integration Manager (SDIM), reports directly to the IT Operations Manager for their respective region.
• Primary responsibilities of this position relate to integrating the day-to-day IT activities to ensure the delivery of services, developing and maintaining client relationships locally, and for managing requests for minor enhancements. The individual who fills this role is responsible for managing outcomes and results, improving the overall delivery of IT services, and for enhancing our clients use of enabling technologies.
• Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources-coach, counsel and mentor suppliers as required to provide effective integrated services
• Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives
• For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
• Develop strong collaborative IT, SIAM, Performing Service Provider (PSP) and business working relationships to ensure effective IT services
• Engage IT strategic teams to manage business client operational escalations.
• Note that this refers to operational escalations that have been assigned and not those that have been deemed a project
• Establish and maintain regular communications with business clients regarding local IT service activities
• Ensure effective local/assigned site IT change management execution, following the ITIL framework and Delphi/SIAM standards and processes, including coordination of local maintenance windows and IT Solution Delivery scheduling considerations -
• Note that this will activity is expected to take place following the Change Management/CAB process.
• Understand the local and regional legal requirements and, on behalf of the client, act as the focal point for the execution of queries, audit, and other formal governance processes
• Provide local support for Business Continuity and Disaster Recovery Planning, coordination and testing activities, as requested
• Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
• Support IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance
• Process local standard IT requests, such as eRequest order approvals, as required
• May perform tasks for any PSP, on behalf Delphi - with limited scope. Example: Physical support for Disaster Recovery
• Provide responses to site questionnaire for their responsible sites
• Troubleshooting as needed
• Local site communication of new products - examples, PC Refresh, O365
• Provide input/direction related to site safety, and access procedures as well as locations within the facilities (ie. Server rooms, device storage, etc.)

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.
• Proven experience (7 years) in ITSM configuration management, CMDB management, and process design.
• In-depth knowledge of ITIL practices, specifically Configuration Management and related processes.
• Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context.
• Experience with ITSM tools and CMDB platforms (ServiceNow)
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong organizational skills and attention to detail.
• ITIL Foundation certification is highly preferred.

Benefits
As a IT Program Manager with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.